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Exchange, Credit & Refund Policy

Last updated: 27 July 2025

Website: www.broometherapydogs.au

Operator: Broome Therapy Dogs Pty Ltd (ABN 50 690 041 804), Broome, Western Australia (“Broome Therapy Dogs”)

If you're not satisfied with your purchase, please return the items for an exchange or credit.


Customers are responsible for the cost of returning goods to Broome Therapy Dogs for returns or exchanges. However, we’ll cover the cost of sending out the replacement.


All returns must be made within 30 days of the invoice date with a completed returns form.


All returns postage costs are to be covered by the customer.


You are entitled to choose an exchange, repair, refund or credit according to the Consumer Guarantees Act if the goods do not comply with the relevant specifications, descriptions, is unsafe or faulty.


If no notice to is given within 30 days after delivery that the goods do not comply with the relevant specifications or descriptions, the goods are deemed to have been accepted in good order and condition.


It does not constitute as a defect if in our reasonable opinion if a product has become of unacceptable quality following the sale to you due to fair wear and tear, misuse, failure to use in accordance with manufacturers’ instructions, using it in an abnormal way or failure to take reasonable care. 


Returns can take up to 1 week to be processed once we receive them. When your return is processed, we will send you a notification email.


Sale items are not eligible for exchange or credit.


If you have received faulty or incorrectly supplied items please contact enquiry@broometherapydogs.au

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Broome Therapy Dogs Pty Ltd (ABN 50 690 041 804)

PO Box 7485, Broome WA 6725 Australia

+61 412 100 515 | enquiry@broometherapydogs.au

Copyright © 2025 Broome Therapy Dogs Pty Ltd - All Rights Reserved.

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