Privacy Policy

Effective Date: 27 July 2025 v20250727-4

Website: www.broometherapydogs.au

Operator: Broome Therapy Dogs Pty Ltd (ABN 50 690 041 804), Broome, Western Australia (“Broome Therapy Dogs”)

1. Our Commitment to Your Privacy

Broome Therapy Dogs is committed to protecting your privacy and handling your personal information in a safe, respectful, and transparent manner. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and share personal information through our website, our services, and our interactions with you.

2. What Personal Information We Collect

The types of personal information we may collect include:

• Your name, contact details (email, phone, address)
• Information you provide when you submit a contact form or request a service
• Information about your organisation (e.g. schools, aged care, NDIS providers)
• Photos or feedback (only with your consent)
• Information about therapy dog teams, including handler applications and visit logs
• Technical data such as IP address and browser type (collected via cookies)

We only collect the information we reasonably need to provide and improve our services.

3. How We Collect Your Information

We may collect your information when you:

• Visit our website or social media pages
• Submit a form or request online
• Contact us by phone, email, or in person
• Participate in training, assessments, or events
• Provide feedback, testimonials, or media consent

We collect information directly from you unless it is unreasonable or impractical to do so.

4. Why We Collect Your Information

We collect personal information to:

• Respond to your enquiries or requests
• Deliver therapy dog services and handler training programs
• Manage bookings, assessments, and handler participation
• Share relevant updates about our service or events
• Improve our website and outreach
• Comply with legal and funding obligations

We do not use your personal information for direct marketing unless you opt in.

5. Disclosure of Personal Information

We will not sell or rent your personal information. We may share it with:

• Service partners (e.g. aged care or NDIS providers) with your consent
• Our volunteers, trainers, and assessors where needed to provide a service
• IT or website providers assisting us with secure operations
• Authorities or regulators if required by law

All third parties are required to protect your data and only use it for permitted purposes.

6. Storage and Security of Your Information

We take reasonable steps to protect the information we hold from misuse, interference, and unauthorised access. This includes:

• Secure website forms and password-protected systems
• Limited access to personal data by trained team members
• Data storage on secure Australian-based platforms where possible

If information is no longer needed, we take steps to securely destroy or de-identify it.

7. Cookies and Website Analytics

Our website uses small files called cookies to help improve your experience. These cookies may collect non-identifiable data about how you use our site (such as which pages you visit and how long you stay).

We use tools like Google Analytics to better understand site performance and visitor trends. No personal or sensitive information is stored in cookies.

You can choose to disable cookies through your browser settings. By using our site, you consent to the use of these tools unless you opt out.

8. Access and Correction of Your Information

You have the right to:

• Access the personal information we hold about you
• Request corrections if you believe it is inaccurate or out of date

To request access or changes, please contact us using the details below. We will respond within a reasonable timeframe.

9. Children’s Privacy

We take extra care when handling personal information relating to children. We do not knowingly collect personal data from individuals under 18 without parental or guardian consent.

10. External Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites. We recommend you review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or service delivery. The updated version will always be available on our website with the effective date.

12. Contact Us

If you have any questions, concerns, or complaints about your privacy or this policy, please contact:

Broome Therapy Dogs

Email: alan@broometherapydogs.au

Phone: +61 412 100 515

Broome, Western Australia

We will respond to your query promptly and respectfully. If you’re not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.